The COVID-19 pandemic is poised to be a permanent game-changer. For change to succeed long-term, however, you need to guide not just a project but also the people involved. Heather Bettridge, TMA’s AVP of Physicians Services provides tips for successful change management. Access resources discussed at www.texmed.org/PracticeViability. Claim enduring credit at www.texmed.org/CMEtoGo.

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